Privacy Policy
Last updated: February 2026
1. Introduction
KeyHomes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, and phone number
- Property search preferences and saved properties
- Messages sent to agents through our platform
- Account credentials and profile information
- Payment information for premium services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect you with real estate agents and property listings
- Send you property alerts and notifications based on your preferences
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
4. Information Sharing
We may share your information with:
- Real estate agents when you enquire about a property
- Service providers who assist in our operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@keyhomes.ae
Phone: +971 4 123 4567
Address: Dubai, United Arab Emirates